Frank showed up at my home after I waited two weeks for the service that his receptionist swore he was proficient in servicing a Canadian made Insta-Flame gas fireplace. After tinkering for about one hour with the unit, going out to his van for a smoke, he said the parts that needed replacing were obsolete because of the age of my fireplace. For $3000.00 he would take it off my hands and replace it. He decided he would also remove and take away an old hot water chimney from my roof. His receptionist was supposed to send me a picture of the new replacement fireplace. I waited 10 days without any heat in my house before calling them to ask where the email was! I was told he would call me that night.
I called Firefly Gas service when Frank didn't call. Firefly was at my house the next day, he replaced the parts and charged me under $400. By the way all parts are still being manufactured by Insta-Flame.
When I called the company back, I was told there was no deception and Frank would call that evening. I have not heard back yet. I wasted two weeks and $126.00 on this shoddy Fraser Valley business. In front of my picture of the now working fireplace are the replaced readily available parts!
I was left disappointed and cold by this company.
Reason of review: Tried to take a working fireplace and replace it with a new one for $3000.00 and steal my old one and a chimney..
Monetary Loss: $126.
Preferred solution: Full refund.